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CUSTOMER SERVICE STANDARDS THAT CREATE A UNIQUE ENVIRONMENT AND EXCEED EXPECTATIONS.

Coming through with flying colors. Our unwavering focus on our Brand Standards and Service Values has enabled ALD’s Clubs to receive the prestigious Priority Pass Lounge Of The Year Awards for the past four years. In 2017, ALD Clubs won awards for Best Attitude and Service and Best Business Facilities among the 1,200 lounges in the global Priority Pass network. In 2017, ALD’s The CLUB Aspire LHR T3 in London received the prestigious SKYTRAX Best Independant Airport Lounge Award, as did our partner Sodexo for service excellence at Chicago O’Hare’s United Polaris lounge in 2018. Travelers recognized these Clubs’ stellar food and beverage services, amenities and designs in the SKYTRAX airport customer satisfaction survey, widely known as the global benchmark of airport excellence.

DFW Airport Lounge

GIVING BACK:

Pours With a Purpose:
We've consciously curated a menu of wines dedicated to more than just tasting good - but doing good too!

One Hope, Sparkling Brut
Fights Childhood hunger in the U.S.

Cambria, Pinot Noir
Supports Seeds of Empowerment
Jean-Luc Colombo, Les Abeilles Blanc
Supports salvation of bees
Alta Luna Phases, Red Blend
Proceeds benefit CORE
Josh Cellars, Chardonay
Supports U.S. veterans initiatives
Rodney Strong, Cabernet
Proceeds benefit CORE
Open Hope, Rose
Funds ovarian cancer screenings
Joel Gott, Merlot
Proceeds benefit Children's Hospitals

 

Asperetto Coffee and Tea Program:
The Club DFW commitment to social responsibility has inspired us to create a number of innovative programs. For example, a financial contribution of 10 cents for every pound of coffee and 5 cents for every pound of tea purchased, respectively, will be donated to the Sodexo Foundation, a non-profit organization that helps feed some of the 36 million people at risk of hunger in the United States. Eighty percent of our teas are fair-trade certified, and all have received both Quality Assurance International and United States Department of Agriculture organic certifications. All are designated Halal, Kosher and Pareve as well as satisfying and delicious.

DFW Airport Lounge

OUR PROMISE TO YOU:
Lasting Impression
We will form lasting impressions by greeting every guest by name with a warm, genuine smile upon arrival and wishing them a fond farewell as they depart.
Examplary Service

We pledge to provide the finest personal service possible for our guests.

Genuine Hospitality

We will treat our guests as if they were a guest in our home. Our guests will always have the right of way. We will always acknowledge their presence with a smile and eye contact or help. Then a guest asks for directions within the lounge, we will not point. We will escort them where they wish to go.

Quality Products/ Fulfillment of Guest's Needs

We will continually seek ways to provide the quality products and services that fulfil our guests’ current and future needs.

Traveler's Sanctuary

We will provide lounge guests with an affordable, comfortable environment that will allow them to be productive, relax or simply spend time with family, friends and colleagues before, during and after their journey. This memorable experience is sure to leave them looking forward to their next lounge visit.

 

 

 

AIRPORT LOUNGE DEVELOPMENT
5217 TENNYSON PKWY
SUITE 100
PLANO, TX 75024, USA

 
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